Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@mfy.life. If your return is accepted, we will send you return instructions and the applicable return address. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase.

United Kingdom 14-day cancellation period

Where applicable, customers in the United Kingdom may cancel an eligible online purchase within 14 days of receiving the goods. Returned items must be in the same condition as received and include proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary by bank or payment provider. If more than 15 business days have passed since approval, contact support@mfy.life.